Now Hiring - Sales & Operation (H1B Sponsorship) in Jersey City, NJ

Job Description:

• Manage the order lifecycle process for all customers in the assigned portfolio of accounts.
• Explain our product thoroughly to target customers and help customers to finish their first-time purchase.
• Ensure customer retention and satisfaction by establishing and fostering sustainable relationships through open and proactive communication with internal and external customers
• Monitor, report, and document service complaints by clarifying customer complaints; determining root cause; identifying and explaining the best solution; expediting corrective action or adjustment and confirming resolution
• Partner with field sales to oversee and manage the customer experience for an assigned region
• Proactively partner and collaborate with cross-functional business partners to provide a seamless customer experience and achieve departmental KPIs
• Represent IMMI GROUP as the educational consultant, financial consultant, or immigration consultant by providing contracted services to customers and executing the service process that meets customers’ protection needs

Requirements:

• Must have excellent speaking and writing skills in Mandarin Chinese and English.
• Having a background in customer service, operation or sales is a plus.

Provide CPT, OPT, and E-Verify; the company sincerely cultivates outstanding talents and provides H1B opportunities for exceptional work performance.

Job Types: Full-time, Internship

Schedule:

• 8-hour shift
• Five days per week

Education:

• Bachelor's (Required)

Experience:

• Customer Service / Operation: 1 year (Preferred)
• Word, Excel, and PowerPoint Skills (Required)

Language:

• Mandarin (Required)

Work Location: Onsite-Jersey City, NJ07302

Job Types: Full-time, Contract

Pay: $13.00 - $16.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Monthly bonus
• Signing bonus

COVID-19 considerations:
We require all employees who tested positive for covid work from home.

Ability to commute/relocate:

• Jersey City, NJ 07302: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you need OPT or H-1B Sponsor to work or for future work?

Experience:

• sales or operation: 1 year (Preferred)

Language:

• Mandarin (Required)

Work Location: Hybrid remote in Jersey City, NJ 07302